Engagement · pricing
Three slices.Discovery free.Build fixed.Operate per call.
Most healthcare AI vendors hide their pricing. We don't. Here are real engagement ranges, real per-call rates, and real commitments. If a number on this page looks wrong for your operation, send us an email and we'll tell you honestly where you'd land.
Transparency
Published.
Ranges · not quotes
Most healthcare AI vendors hide their pricing behind “contact sales.” We publish real engagement ranges, real per-call rates, and real commitments. If a number below looks wrong for your operation, tell us and we'll say honestly where you'd land.
Discovery free·Build fixed·Operate per call
Engagement types
01
Voice agent · clinics
$40K – $120K · first year
Typical: $60–80K
A voice colleague for a clinic group. Inbound scheduling, no-show recovery, refill triage, after-hours intake. One workflow, one or more locations, one EHR integration. Includes audit log, scope policy, training authority, BAA execution.
Where you land in the range
- ↑ Multi-location operations↓ Single location
- ↑ Specialty mix (cardiology, oncology, infusion)↓ Primary care only
- ↑ Deep EHR write-back integration↓ Read-only or batch handoff
- ↑ Custom voice training authority chart↓ Standard training authority
Included in the build price
- +Discovery call and one-pager scope
- +Architecture and autonomy policy design
- +Build to acceptance criteria, fixed price
- +30-day shadow period before autonomous mode
- +Customer-queryable audit log from day one
- +Quarterly architect review for first year
02
RCM voice agent
$80K – $250K · first year
Typical: $120–180K
Voice agents for RCM operations. Prior authorization, eligibility verification, claim status follow-up, denial capture. Higher integration complexity than clinics — your Waystar / Availity / Change stack, your payer mix, your appeal workflow.
Where you land in the range
- ↑ Multi-payer (15+ commercial + government)↓ Concentrated payer mix
- ↑ Multi-state operations↓ Single-state
- ↑ Custom escalation routing into your appeal workflow↓ Standard escalation rails
- ↑ Real-time write-back into your RCM platform↓ Batch write-back nightly
Included in the build price
- +Discovery call and unit economics modeling
- +100-call benchmark on your real calls (no charge)
- +Architecture and autonomy policy design
- +Build to acceptance criteria, fixed price
- +30-day shadow period before autonomous mode
- +Customer-queryable audit log from day one
- +Monthly architect review for first year
03
Workflow engagement
$60K – $300K · first year
Typical: $100–180K
Custom workflow agents — referral intake, denial routing, pre-visit chart prep, document automation. Scoped per engagement. Engineered to your specific stack, your specific operation, your specific outcome metric.
Where you land in the range
- ↑ Multiple document types or workflow paths↓ Single document type or path
- ↑ Real-time SLA (under 5 minutes)↓ Batch SLA (under 1 hour acceptable)
- ↑ Multi-system EHR write-back (Epic + athena + custom)↓ Single EHR target
- ↑ Custom rule engine integration↓ Default rule engine acceptable
Included in the build price
- +Discovery call and workflow audit
- +Architecture and integration design
- +Build to acceptance criteria, fixed price
- +30-day shadow period before autonomous mode
- +Customer-queryable audit log from day one
- +Monthly architect review for first year
Operate · per-call rates
Volume-tiered.
Same rate for every customer at the same tier.
Under 2,000 calls / month
$0.85 / call
2,000 – 10,000 calls / month
$0.65 / call
Over 10,000 calls / month
$0.45 / call
The per-call rate is all-in: telephony, speech recognition, voice synthesis, reasoning models, observability, audit infrastructure, and ongoing operations. No additional platform fee, compliance fee, or audit fee. Volume measured monthly, billed monthly.
How an engagement runs
01
30 minutes
Discovery
Free
We map your operation, your call volume, your payer mix, your EHR or RCM stack, the workflows that hurt most. You leave with a one-page scope: which agents we'd deploy, in what order, with what integration depth, at what price range. No obligation.
02
8 to 14 weeks
Build
Fixed price
After scope sign-off, we commit to a fixed price for the build phase. The price doesn't drift mid-engagement. If we underestimate, that's our problem, not yours. The price covers architecture design, integration build, training authority configuration, audit infrastructure, customer-queryable surfaces, and the 30-day shadow period.
03
Ongoing
Operate
Per call · published rates
Once the agent is in production, you pay per call at the published volume-tiered rate. No additional platform fee, no compliance fee, no audit fee. The per-call rate covers all of it. Pricing is the same for every customer at the same volume tier.
Commitments
What we publish, we hold to.
Six commitments. In writing.
Discovery turnaround
Same week
Email us Monday, scoped on the phone by Friday. We don't run a queue.
Security questionnaire SLA
5 business days
Most vendors take 3 weeks. We turn questionnaires in a week.
Build SLA
Fixed price commit
If we underestimate scope, that's our cost, not yours. The price doesn't drift.
Production SLA
30-day shadow before autonomous
No agent goes autonomous without a customer-verified shadow period.
Audit access
Customer-queryable from day one
Your engineering team can query the audit log directly. Not through us. Not through tickets.
Exit
Any time
If we don't deliver, you walk. No multi-year lock-in. Your data exports in standard formats.
Who we're not for
Honestly.
If you're one of these · we'll tell you
Every vendor claims to be right for everyone. We'd rather turn away a bad-fit deal than sign one that fails in month three. If you recognize yourself below, we appreciate the honesty in matching.
Pre-revenue clinics
If you're under 1,000 calls a month, the engagement floor is hard to justify. Stay human until you grow. We'll be here.
Operations that need a chatbot
If you want a website chatbot or a Slack bot, you don't need us. Generic LLM wrappers solve this well at low cost.
Health systems with custom-built telephony
If you've already invested in custom IVR infrastructure and want to layer AI onto it, we're not the cheapest path. Specialist consultancies (Deloitte, Accenture) integrate against existing telephony stacks more economically than we can.
Buyers who want zero-touch deployment
Real workflow automation in healthcare requires sequencing, sign-off, shadow-mode testing, and graduated cutover. If a vendor is promising you autonomous deployment in two weeks, it's a wrapper, not a serious system. We will not pretend otherwise.
If you're reading this and recognizing yourself in one of the categories above, we appreciate the honesty in matching it. Many vendors will sell you anyway. We'd rather you find what you actually need — from us if it fits, from someone else if it doesn't.
Next
Bring us your operation.
We'll scope it in 30 minutes.
The discovery call is free. We'll listen, ask questions, and tell you within the call whether iBridge is the right fit. If it is, you'll have a one-page scope by the end of the week with a price you can take to procurement. If it isn't, we'll tell you what is.
Common questions about pricing
For procurement and finance
How does iBridge pricing work?
Three-phase pricing: Discovery is free (30-minute call, one-page scope produced). Build is fixed price at a range published on the site — $40K-$120K for clinic voice agents, $80K-$250K for RCM, $60K-$300K for workflow engagements. Operate is per-call at published volume-tiered rates: $0.85, $0.65, or $0.45 per call depending on monthly volume.
What is the per-call operating cost?
Volume-tiered published rates: $0.85 per call under 2,000 calls per month, $0.65 per call for 2,000 to 10,000 calls per month, $0.45 per call over 10,000 calls per month. No platform fee, no compliance fee, no audit fee. Every customer at the same volume tier pays the same published rate.
How is iBridge different from vendors who hide their pricing?
iBridge publishes real engagement ranges, real per-call rates, and real commitments including a 5-business-day security questionnaire SLA. Most healthcare AI vendors hide pricing behind ’contact sales.’ We publish because a CIO evaluating three vendors needs to compare TCO in an afternoon, not in a three-week procurement dance.
Who is iBridge not for?
Pre-revenue clinics without stable call volume. Buyers who want chatbot-style zero-touch automation with no human oversight. Health systems with fully custom telephony infrastructure requiring bespoke SBC work. Buyers who won’t commit to the 30-day shadow period. We would rather turn away a bad-fit deal than sign one that fails in month three.
What is included in the build phase price?
Design of your autonomy policy and training authority chart. Integration build with your EHR (Epic, athenahealth, Cerner, eClinicalWorks) and RCM stack (Waystar, Availity, Change Healthcare). Voice colleague configuration and knowledge scaffolding. Weekly demos during build. Full 30-day shadow deployment. Complete audit chain infrastructure. Handoff documentation for your training authority.